Question 1

What conditions does NewMed Immediate Care treat?

Accepted Answer

We treat non-life-threatening illnesses and injuries including flu, COVID-19, strep throat, ear infections, UTIs, sore throat, lacerations, sprains and strains, minor burns, work injuries, and rashes. We also offer primary care, STD testing, physicals, women's health, and management of chronic conditions like asthma, diabetes, and high blood pressure.

Question 2

How long is the wait at an urgent care clinic in Hoffman Estates, Rolling Meadows, or Mt. Prospect?

Accepted Answer

Our patients are seen within 15–30 minutes of arrival, though wait times vary by location, time of day, and visit complexity. To minimize your wait, book your visit online in advance or call the location nearest you before walking in.

Question 3

What insurance does NewMed Immediate Care accept?

Accepted Answer

NewMed Immediate Care accepts most major insurance plans, including PPO, HMO, and Medicare. We also offer transparent self-pay pricing with no hidden fees for uninsured or out-of-network patients. Call any location to verify your specific plan, or view our insurance and self-pay pricing page.

Question 4

Do you accept walk-ins at NewMed Immediate Care?

Accepted Answer

Yes. Walk-ins are welcome at all three NewMed Immediate Care locations — Hoffman Estates, Rolling Meadows, and Mt. Prospect, Illinois — seven days a week from 8 AM to 9 PM. No appointment is required, though you can book online or call ahead to reduce your wait time.

Question 5

Do I need an appointment to visit NewMed Immediate Care?

Accepted Answer

No appointment is required. Walk-ins are welcome at all three Illinois locations during open hours (8 AM – 9 PM, 7 days a week). For shorter wait times, book online or call ahead.

Question 6

Can I book an urgent care appointment online?

Accepted Answer

Yes. You can book online at any of our three locations — Hoffman Estates (847-310-3211), Rolling Meadows (847-258-4500), or Mt. Prospect (847-600-9832) — or use our Contact page to schedule a visit.

Question 7

What are NewMed Immediate Care&#8217;s hours?

Accepted Answer

All three locations are open Monday through Sunday, 8:00 AM to 9:00 PM, including weekends and most holidays.

Question 8

Where is NewMed Immediate Care located?

Accepted Answer

We have three urgent care clinics in the northwest Chicago suburbs: Hoffman Estates (925 N Roselle Rd, IL 60169), Rolling Meadows (1669 W. Algonquin Rd, IL 60008), and Mt. Prospect (2380 S. Elmhurst Rd, IL 60056).

Question 9

What&#8217;s the difference between urgent care and the emergency room?

Accepted Answer

Urgent care treats non-life-threatening illnesses and injuries that need same-day attention — such as flu, sprains, minor lacerations, infections, and rashes. Visit the ER for life-threatening conditions like chest pain, stroke symptoms, severe bleeding, head trauma, broken bones, or difficulty breathing. When in doubt, call 911.

Question 10

Does NewMed Immediate Care offer primary care, or only urgent care?

Accepted Answer

We offer both. In addition to walk-in urgent care, NewMed Immediate Care provides ongoing primary care, annual physicals, chronic disease management (diabetes, asthma, high blood pressure), women's health, birth control consultations, and preventive screenings.

Question 11

Do you offer COVID-19, flu, and STD testing?

Accepted Answer

Yes. We provide rapid and PCR COVID-19 testing, flu testing, and confidential STD testing including HIV, chlamydia, and gonorrhea screening. Most results are available on-site or within 24–48 hours via our in-house lab.

Question 12

Can NewMed Immediate Care perform DOT or work physicals?

Accepted Answer

Yes. We are certified to perform DOT physicals for commercial drivers, employer-required work physicals, school physicals, and sports physicals at all three locations.

Question 13

Do you treat children at NewMed Immediate Care?

Accepted Answer

Yes, our providers treat patients of all ages, including children, for urgent and primary care needs.

Question 14

How much does an urgent care visit cost without insurance?

Accepted Answer

NewMed Immediate Care offers transparent self-pay pricing with no hidden fees. Costs vary by visit type and any services performed (labs, X-rays, procedures). View our self-pay pricing page or call to verify pricing before your visit.

Question 15

How do I pay my bill?

Accepted Answer

You can pay online through our secure Healow Pay portal, in person at any clinic, or by calling your visit location directly.

Question 16

Do you have Spanish-speaking providers?

Accepted Answer

Sí, hablamos español. Spanish-speaking providers and staff are available at NewMed Immediate Care to assist patients in their preferred language.

Question 17

Is NewMed Immediate Care LGBTQ+ friendly?

Accepted Answer

Yes. We provide compassionate, inclusive care for patients from all backgrounds, including the LGBTQ+ and transgender communities, in a safe and welcoming environment.

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