FAQ’s

You can pay online through our secure Healow Pay portal, in person at any clinic, or by calling your visit location directly.

Sí, hablamos español. Spanish-speaking providers and staff are available at NewMed Immediate Care to assist patients in their preferred language.

Yes. We provide compassionate, inclusive care for patients from all backgrounds, including the LGBTQ+ and transgender communities, in a safe and welcoming environment.

Urgent care treats non-life-threatening illnesses and injuries that need same-day attention — such as flu, sprains, minor lacerations, infections, and rashes. Visit the ER for life-threatening conditions like chest pain, stroke symptoms, severe bleeding, head trauma, broken bones, or difficulty breathing. When in doubt, call 911.

We offer both. In addition to walk-in urgent care, NewMed Immediate Care provides ongoing primary care, annual physicals, chronic disease management (diabetes, asthma, high blood pressure), women's health, birth control consultations, and preventive screenings.

Yes. We provide rapid and PCR COVID-19 testing, flu testing, and confidential STD testing including HIV, chlamydia, and gonorrhea screening. Most results are available on-site or within 24–48 hours via our in-house lab.

Yes. We are certified to perform DOT physicals for commercial drivers, employer-required work physicals, school physicals, and sports physicals at all three locations.

Yes, our providers treat patients of all ages, including children, for urgent and primary care needs.

No appointment is required. Walk-ins are welcome at all three Illinois locations during open hours (8 AM – 9 PM, 7 days a week). For shorter wait times, book online or call ahead.

Yes. You can book online at any of our three locations — Hoffman Estates (847-310-3211), Rolling Meadows (847-258-4500), or Mt. Prospect (847-600-9832) — or use our Contact page to schedule a visit.

All three locations are open Monday through Sunday, 8:00 AM to 9:00 PM, including weekends and most holidays.

We have three urgent care clinics in the northwest Chicago suburbs: Hoffman Estates (925 N Roselle Rd, IL 60169), Rolling Meadows (1669 W. Algonquin Rd, IL 60008), and Mt. Prospect (2380 S. Elmhurst Rd, IL 60056).