Privacy Policy

Effective Date: October 17, 2026
Last Updated: October 17, 2026

Newmed Immediate Care is committed to protecting the privacy and security of information collected through our website, https://newmedimmediatecare.com, and through our online communications and administrative services.

This Privacy Policy explains how Newmed Immediate Care collects, uses, discloses, retains, and protects personal information when you visit our website, submit an online inquiry, request an appointment, or communicate with us electronically.

This Privacy Policy applies to the website and related online communications operated by Newmed Immediate Care. It does not replace any separate Notice of Privacy Practices that may apply to medical care or protected health information under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

1. Who We Are

Newmed Immediate Care provides immediate care and related healthcare services through its locations.

For purposes of this Privacy Policy, references to “Newmed Immediate Care,” “we,” “us,” and “our” mean the applicable Newmed Immediate Care organization responsible for operating this website and processing the information described in this policy.

Cermak Immediate Care and its Newmed Immediate Care locations may communicate with patients through SMS text messaging and other administrative channels, as described below.

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information.

A. Information You Provide Directly

You may voluntarily provide personal information when you contact us, request an appointment, complete an online form, or communicate with our staff. This may include:

• Name and contact information, including email address and telephone number.
• Preferred clinic location and appointment-related information.
• The content of messages, inquiries, and communications you send us.
• Mobile telephone number and SMS messaging preferences or consent records.
• Other information you choose to provide through our website or administrative communications.

Please do not submit detailed medical histories, diagnoses, Social Security numbers, payment card information, or other sensitive medical or financial information through a general website contact form or ordinary email unless the applicable service is specifically designed and authorized to receive it.

B. Information Collected Automatically

When you visit our website, certain information may be collected automatically by our website infrastructure, hosting provider, security services, or analytics tools. Depending on the technologies in use, this may include:

• Internet Protocol (IP) address.
• Browser type and version.
• Device type and operating system.
• Pages viewed, referring website, and general browsing activity.
• Date, time, and duration of visits.
• Security logs and information used to detect fraud, abuse, or unauthorized access.

We use this information, where appropriate, to operate the website, maintain security, troubleshoot technical problems, understand website performance, and improve our services.

C. Health Information

Information relating to your health or medical care may be subject to additional legal protections, including HIPAA, when applicable.

Where Newmed Immediate Care is acting as a HIPAA-covered entity or otherwise subject to applicable healthcare privacy laws, protected health information will be handled in accordance with the applicable legal requirements and our separate Notice of Privacy Practices.

This website Privacy Policy does not expand the circumstances in which protected health information may lawfully be used or disclosed.

3. How We Use Information

We may use personal information for legitimate operational and administrative purposes, including to:

• Respond to questions, requests, and inquiries.
• Facilitate appointment requests and provide appointment-related updates.
• Send appointment confirmations, reminders, scheduling updates, clinic information, and other administrative messages when appropriate.
• Respond to requests for assistance.
• Operate, maintain, troubleshoot, and secure our website.
• Detect and prevent spam, fraud, abuse, and unauthorized activity.
• Maintain communication preferences and records of consent or opt-out requests.
• Comply with applicable legal, regulatory, and recordkeeping obligations.
• Protect our rights, patients, personnel, and operations.

We will not use information in ways that are inconsistent with applicable law or the permissions and consents required for the relevant activity.

4. SMS Messaging Privacy

Cermak Immediate Care and its Newmed Immediate Care locations may collect mobile phone numbers from patients who voluntarily consent to receive SMS communications. These communications may include appointment confirmations, appointment reminders, scheduling updates, clinic information, and general administrative messages.

Mobile phone numbers and SMS consent information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be sold or shared with third parties for their marketing purposes.

Mobile telephone numbers and SMS consent records may be disclosed to authorized service providers only as necessary to facilitate the requested messaging services or support legitimate business operations, subject to applicable privacy, security, and contractual requirements. Such service providers are not authorized to use this information for their own marketing purposes.

SMS Consent

SMS communications will be sent in accordance with applicable consent requirements. Providing consent to receive text messages is not a condition of purchasing goods or services or receiving medical care, where applicable law requires that distinction.

Consent to receive SMS messages is not automatically extended to unrelated marketing communications.

Opting Out

You may opt out of SMS communications at any time by replying STOP to a text message from us. After processing your request, we will stop sending the applicable SMS messages, except for communications permitted or required by law.

If you need assistance, reply HELP where supported or contact the applicable Newmed Immediate Care location directly.

Message frequency varies depending on your interactions and appointment-related needs. Message and data rates may apply, depending on your mobile carrier and service plan.

Wireless carriers are not responsible for delayed or undelivered messages.

We may retain records of SMS consent, opt-out requests, and related messaging activity as reasonably necessary to document compliance, honor communication preferences, and meet applicable legal obligations.

SMS Privacy and Non-Sharing Commitment

Mobile phone numbers collected for SMS messaging, together with SMS opt-in data and consent, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

This restriction does not prohibit disclosures to authorized messaging providers or other service providers acting on our behalf when necessary to deliver requested communications or perform permitted operational functions. Such disclosures must be consistent with applicable law and our contractual privacy obligations.

5. How We Share Personal Information

We do not sell personal information collected through this website in exchange for monetary consideration.

We may disclose personal information in limited circumstances, including:

A. Service Providers

We may use third-party service providers for website hosting, website maintenance, security, appointment administration, communications, SMS delivery, technical support, and other legitimate operational functions.

These providers may access information only to the extent reasonably necessary to perform services on our behalf, subject to applicable contractual and legal restrictions.

B. Legal and Regulatory Requirements

We may disclose information when required or permitted by applicable law, regulation, court order, subpoena, or other lawful process.

Where applicable, disclosures involving protected health information will be subject to HIPAA and other relevant healthcare privacy requirements.

C. Security and Protection of Rights

We may disclose information when reasonably necessary to investigate suspected fraud, address security incidents, enforce our legal rights, or protect the rights, safety, and security of our patients, personnel, and operations, subject to applicable law.

D. Business Transfers

If a merger, acquisition, restructuring, or sale of relevant business assets occurs, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.

E. No Marketing Sharing of SMS Consent Data

Notwithstanding the categories above, mobile phone numbers collected for SMS messaging and associated SMS opt-in data and consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

We do not authorize service providers to use SMS consent information for their independent marketing activities.

6. Cookies and Similar Technologies

Our website and the services supporting it may use cookies, pixels, local storage, or similar technologies to maintain website functionality, remember preferences, support security, and understand website usage.

Depending on the technologies enabled, these may include:

• Essential technologies: Required for website operation, security, or basic functionality.
• Preference technologies: Used to remember certain user choices.
• Analytics technologies: Used to measure website traffic and performance, where implemented.
• Third-party technologies: Technologies provided by external services embedded in or connected to the website.

The specific technologies used may change as our website and service providers change.

You can manage cookies through your browser settings. Blocking certain cookies may affect website functionality. Where required by applicable law, we will provide appropriate notices and obtain any required consent before using non-essential tracking technologies.

We do not intend to use website tracking technologies in a manner that violates applicable healthcare privacy requirements. Sensitive health information must not be disclosed to analytics or advertising providers except as lawfully permitted.

7. Third-Party Websites and Embedded Content

Our website may contain links to third-party websites or include embedded content or services, such as maps, videos, scheduling tools, or other external features.

When you interact with those services, the third party may collect information under its own privacy policy and terms. We do not control the privacy practices of independent third parties.

We encourage you to review the privacy policies of external services before providing information or interacting with their content.

The presence of a link or embedded service does not necessarily constitute an endorsement of that provider’s privacy practices.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal, regulatory, operational, and security requirements.

Retention periods may vary depending on the nature of the information and the reason it was collected.

For example:

• Website security and technical logs may be retained for a period appropriate to security, troubleshooting, and operational needs.
• Contact and inquiry information may be retained as necessary to respond to requests and maintain appropriate business records.
• SMS consent and opt-out records may be retained as necessary to document consent, honor opt-out requests, and demonstrate compliance.
• Information subject to medical-record retention requirements will be handled in accordance with applicable healthcare laws and the relevant Notice of Privacy Practices.

When personal information is no longer required, we will take reasonable steps to delete it, securely destroy it, or de-identify it where appropriate, subject to legal obligations and legitimate recordkeeping requirements.

9. Data Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

Depending on the information and systems involved, safeguards may include access controls, authentication, secure transmission, system monitoring, and vendor oversight.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

If a data breach occurs, we will respond in accordance with applicable legal and regulatory requirements, including any applicable notification obligations.

10. Your Privacy Rights

Depending on your location, the nature of the information, and applicable law, you may have rights concerning personal information we maintain about you.

These rights may include the ability to:

• Request information about the personal information we collect and process.
• Request access to certain personal information.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Obtain a copy of certain information in a portable format.
• Withdraw consent where processing is based on consent.
• Opt out of certain processing activities where required by law.
• Receive equal service and treatment when exercising applicable privacy rights.

These rights are subject to legal exceptions. We may be required or permitted to retain certain information for medical-record retention, legal compliance, security, dispute resolution, or other lawful purposes.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the CCPA), if the law applies to our organization and the information in question.

Depending on applicability and statutory exceptions, these rights may include the right to know, access, correct, and request deletion of certain personal information, as well as the right to opt out of certain sales or sharing of personal information and to be free from unlawful discrimination for exercising applicable privacy rights.

The CCPA contains specific exemptions and rules for certain information governed by HIPAA and other healthcare laws. Whether an exemption applies depends on the information and circumstances involved.

We do not sell personal information for monetary consideration. If our website or business engages in any activity that constitutes a regulated sale or sharing of personal information under applicable law, we will provide the disclosures and opt-out mechanisms required by law.

How to Submit a Privacy Request

To exercise an applicable privacy right, contact the organization using the contact information provided in Section 17.

Please identify the nature of your request and provide sufficient information for us to verify your identity where required. We will respond within the timeframes prescribed by applicable law.

Requests concerning medical records or protected health information may need to be handled through the procedures described in our separate Notice of Privacy Practices.

11. Children’s Privacy

Our website is intended to provide information about healthcare services and is not designed to knowingly collect personal information directly from children through general website forms without appropriate authorization or other lawful grounds.

Parents and legal guardians may contact us regarding information submitted by or about a minor, subject to applicable law.

We will handle information relating to minors in accordance with applicable privacy and healthcare requirements, including any relevant rules governing parental or guardian access and consent.

If you believe a child has submitted personal information through our website inappropriately, please contact us so that we can review the matter and take appropriate action.

12. Email and Electronic Communications

If you contact us by email or through a general website form, we may use the information you provide to respond to your inquiry and carry out the requested administrative functions.

Ordinary email and general website forms may not provide the same protections as a secure patient portal or other approved healthcare communication system.

Please avoid sending sensitive medical information through unencrypted or otherwise unapproved communication channels.

We will not assume that a general inquiry constitutes consent to receive unrelated marketing communications.

13. HIPAA and Protected Health Information

This Privacy Policy supplements, and does not replace, the applicable Notice of Privacy Practices governing protected health information when Newmed Immediate Care is subject to HIPAA.

HIPAA and other applicable laws may regulate how medical information is used, disclosed, accessed, amended, and retained. These rules may differ from the requirements applicable to ordinary website information.

If you are a patient and have questions about your medical information, your HIPAA rights, or the privacy practices applicable to your care, please consult the applicable Notice of Privacy Practices or contact the relevant healthcare location.

Nothing in this website Privacy Policy is intended to limit any right granted to you by applicable healthcare privacy law.

14. Do Not Track and Browser Privacy Signals

Some browsers offer privacy settings or signals designed to communicate preferences about online tracking.

The legal effect and technical implementation of these signals may vary. We will honor browser-based opt-out preference signals, including Global Privacy Control, where required by applicable law and to the extent applicable to our website and processing activities.

Browser settings may also allow you to block or delete cookies and other tracking technologies.

15. International Visitors

Our website may be accessible from locations outside the United States. If you access the website from another country, information you provide may be processed in the United States or other locations where our authorized service providers operate, subject to applicable law.

Where applicable, we will comply with relevant legal requirements governing international data transfers and the processing of personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technologies, privacy practices, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this policy. Where required by law, we will provide additional notice or obtain consent for material changes.

Your continued use of the website after an updated policy becomes effective does not override any consent requirement or other rights provided by applicable law.

We encourage you to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy, our website privacy practices, or a request relating to personal information, please contact Newmed Immediate Care using the following information:

Organization: Newmed Immediate Care
Website: https://newmedimmediatecare.com
Privacy contact email: info@newmedimmediatecare.com
Mailing address: 925 N Roselle Rd, Hoffman Estates, IL 60169
Telephone: 847-310-3211

For questions specifically concerning medical records or protected health information, please contact the appropriate location or use the contact details provided in the applicable Notice of Privacy Practices.

Important notice: This Privacy Policy describes website and related communications privacy practices. It is not a contract, does not guarantee absolute security, and does not replace any separate Notice of Privacy Practices required by HIPAA or other applicable law.

SMS Communications and Privacy

Cermak Immediate Care, including its Newmed Immediate Care locations, may communicate with patients through SMS text messaging regarding appointment scheduling, appointment confirmations, appointment reminders, clinic hours, and general administrative inquiries.

Patients will receive SMS communications only after providing the appropriate consent.

Mobile phone numbers, SMS opt-in information, and consent records will not be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with authorized service providers solely to facilitate communications and business operations, subject to applicable privacy and security requirements.

Patients may opt out of SMS communications at any time by replying STOP to a text message.

For assistance, patients may reply HELP or contact Cermak Immediate Care directly.

Message frequency varies. Message and data rates may apply.

Important: This section supplements the existing Privacy Policy and does not replace the organization’s HIPAA Notice of Privacy Practices.